Customer Satisfaction through Excellence in Metal Craftsmanship
WINTER/SPRING 2006 BERRIDGE BYLINE
Featured Licensee: Total Metals, LLC (this page)Architect's View - Durrant Architects, Phoenix, AZ
Total Metals LLC:
A Total Commitment to
Customer Satisfaction through Excellence in Metal Craftsmanship
Left to Right: David Brackney, President; Byron Capp, VP Sales & Marketing & Senior Estimator; Pat Brackney, Estimator
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otal Metals was established in 1998 as a sheet metal company, and from the beginning has been a Berridge Licensee. As the company name indicates, Total Metals is totally dedicated to the fabrication and installation of metal cladding products for the construction industry. The scope of work performed by Total Metals includes standing seam metal roofing, wall panels, soffiting, fascia, coping cap, leaders, downspout, gutter and specialty custom sheet metal items. The company has established a reputation for its excellent craftsmanship of specialty items such as copper domes at a casino near Tucson as well as aluminum composite panels and components fabricated from zinc, copper, aluminum and stainless steel.Over the past four years, Total Metals’ sales have more than doubled, largely through the sale of Berridge standing seam and other metal panels. Today, Total Metals has fifty employees and occupies a twenty-five thousand square foot facility equipped with complete sheet metal fabricating machinery. The average job size fabricated and installed by Total Metals has more than quadrupled over the past five years.
David Brackney, Total Metals President, credits the company’s strong reputation for excellent customer service and quality for the growth in sales: "90% of our business is from repeat customers; We are on our 30th project with some of them... I believe this reflects our commitment to customer service and satisfaction!"
"90% of our business is from repeat customers; We are on our 30th project with some of them... I believe this reflects our commitment to customer service and satisfaction!"
David Brackney, President
Both David Brackney and Byron Capp, Vice President of Sales & Marketing credit the unique Berridge site-forming program with their high level of customer satisfaction; "Whenever possible we get the customer’s color selection early so we can order our Berridge coil material and have it on hand. That way, when the roof is ready for panels, we’re ready!"
"Whenever possible we get the customer’s color selection early so we can order our Berridge coil material and have it on hand. That way, when the roof is ready for panels, we’re ready!"
Byron Capp, Vice-President, Sales & Marketing
ARCHITECT'S VIEW: DURRANT ARCHITECTS